Customer Success Manager

About MetaWealth

We are a fast-growing fintech startup, focused on empowering individuals to build and grow their wealth. We are driven by our mission to provide transparent, simple, and accessible financial solutions to our users through real estate investments. Also, we believe that everyone should have access to investment opportunities that can help them grow their wealth and generate passive income, regardless of their investment experience or the amount of capital they have to invest.

With offices in Toronto, Dublin, Zurich and Bucharest, we are a team of experienced finance, real estate and technology professionals who are dedicated to providing our users with the best possible experience when using our platform. We are constantly innovating and improving our products to ensure that our users have access to the latest and most advanced investment tools and features.

We are seeking a highly motivated and customer-oriented individual to join our team as a Client Success Operator. In this role, you will be responsible for providing exceptional customer support and VIP onboarding to our users. You will work closely with our clients to ensure their satisfaction, handle inquiries, and provide solutions to issues that may arise.

What kinds of challenges will you be working on at MetaWealth?

• Provide world-class customer support via email, chat, and phone to our users, ensuring that all inquiries are responded to in a timely and professional manner

  Onboard new VIP clients, manage client relationships, and ensure that they receive a high-quality experience with ourproducts and services

  Assist with technical issues and provide user feedback to the product development team

  Documenting, testing, and deploying our smart contracts

  Work closely with the product and engineering teams to identify areas of improvement and opportunities to enhance the user experience

  Manage and maintain client data, ensuring accurate and timely updates

  Monitor and report on client success metrics and provide regular updates to the team and management

  What we're looking for

• No ego, a goal-oriented design enthusiast who both pro-actively seeks and provides constructive feedback with confidence

  Bachelor’s degree in Business, Marketing, or related field

  Minimum of 2 years of experience in customer success, client services, or similar roles in a fast-paced environment

  Excellent communication skills, both verbal and written, with a proven ability to communicate effectively with customers and colleagues

  Strong problem-solving skills, with the ability to think creatively and find innovative solutions to complex issues

  Ability to work independently and as part of a team, with a strong focus on results and a commitment to quality

  Experience with CRM systems and tools for managing customer relationships

  Passion for customer success and a drive to exceed expectations

  Why join MetaWealth

  Our company structure ensures that everyone has a voice and that their contribution is valued

  We have a collaborative culture, and everyone understands the importance of building and maintaining this constructive company culture

  We take time for informal conversation, to listen to each other, and to help out when needed

  We are constantly looking for ways to improve and are always open to change

  We are looking for individuals who share our values and are excited to help contribute to our company culture

  We take care of our own by paying above-market compensation and fostering an environment of personal growth

  Our top priority is our team’s happiness and well-being. You may have heard it before but here we actually mean it

  And more perks

  Flexible working hours

  Remote work

  We organize events for team members to get to know each other better and have a good time

  You will get access to periodic training, courses etc. Continued learning and development is important to us

  To apply, please send your resume and a cover letter to [email protected]. We can't wait to review your application and potentially welcome you to our team!
  
  We thank all applicants for their interest in our ad. We reserve the right to contact only candidates who correspond to the profile described in the recruitment announcement.
  
  For candidates selected in the recruitment process, following the legislative provisions on GDPR, consent for the processing and use of personal data will be required for participation in the recruitment and selection process for the position for which they applied.
  
  If you have what it takes to be a part of our Sales Team, we'd love to hear from you!