CS Operations Specialist

Find Satoshi Lab

Find Satoshi Lab

Posted on Friday, May 3, 2024

FSL are the creators of the revolutionary move-and-earn game STEPN, a pioneering web3 social game GasHero an AI powered NFT marketplace MOOAR and Multichain DEX DOOAR.

Our products and community are unparalleled in the space and offer a chance to be part of something special. For example, being part of the STEPN community is so much more than owning a digital sneaker that pays you to move. It is a vibe. It’s a way to tell the world you’re in the know and care about your wellbeing. It’s a flex. It’s an experience that you can only understand once you join the club.

We started in Sep 2021, backed by Sequoia Capital, Folius Venture, Binance Lab and a mix of reputed Web2 and Web3 institutions. The public beta version of our first product went live on 20th Dec 2021 and we achieved one of the fastest growth speeds in the Web3 space, reaching the top 50 tokens by market cap. Our community growth is only matched by our insane shipping speed having launched three robust consumer-facing and infrastructure projects in less than a year.

At FSL, we have forged a name for ourselves by focusing on our community and product. Since our inception, we have experienced rapid growth, and we are now looking for a CS Operations Specialist to join our team.


  • Defining customer service workflows.
  • Analysing the process requirements and recommend optimisation solutions.
  • Assisting with the design and rollout of new support channel and service offerings.
  • Measuring and improving overall customer experience levels.
  • Developing and maintaining standard operating procedures for common situations.


  • You have a strong understanding of CS Operations (SLAs, KPIs, Reporting Structure, Budgets)
  • You have at least 5 years of Customer Service experience ideally including minimum 1 year of leadership.
  • You have experience in CS Operations, Project Coordination/Management (plus)
  • You have at least one year of experience in Web3 industry (plus)
  • You are a high performer constantly challenging the status quo.
  • You are a strong communicator with high English speaking abilities.
  • You are driven by results, with the ability to manage independently.

What we offer:

  • Work From Anywhere
  • Competitive Salary and Benefits
  • Learning & Development Budget
  • Growth opportunities supported by FSL’s career path model.