Customer Support Specialist - English

Find Satoshi Lab

Find Satoshi Lab

Customer Service
Posted on Thursday, February 8, 2024

FSL are the creators of the revolutionary move-and-earn game STEPN, a pioneering web3 social game GasHero an AI powered NFT marketplace MOOAR and Multichain DEX DOOAR

Our products and community are unparalleled in the space and offer a chance to be part of something special. For example, being part of the STEPN community is so much more than owning a digital sneaker that pays you to move. It is a vibe. It’s a way to tell the world you’re in the know and care about your wellbeing. It’s a flex. It’s an experience that you can only understand once you join the club.

Key Responsibilities:

  • Provide exceptional support to our users via email in line with our SLAs.
  • Log all the data accurately for business continuity.
  • Communicate effectively with internal and external stakeholders to investigate and resolve the queries in accordance with our guidelines.
  • Act as a bridge between the users and internal teams, gather all user feedback and share with the related teams to improve user experience.
  • Escalate queries to the correct team in a timely manner.

Requirements:

  • Minimum 1 year of experience in Customer Service or Technical Support areas.
  • Minimum 1 year experience in Web3 industry (a must)
  • Excellent English speaking/writing skills.
  • Strong passion and interest for our products.
  • Ideally experience in a remote-first environment.

What we offer:

  • Work From Anywhere
  • Competitive Salary and Benefits
  • Learning & Development Budget
  • Growth opportunities supported by FSL’s career path model.