About the job

We are looking for a Director of Revenue Operations to lead our fast-paced, high impact Ops and Revenue team. You will be responsible for identifying areas of improvement and assisting with implementing key processes and structures across our GTM teams. You will have the ability to implement new processes, project manage key programs, contribute to product rollout processes, and collaborate on any other project that will affect the team for the better. You will work with team members in sales, customer success, finance and marketing. This is a rare opportunity to establish and iterate operational cadence, data, systems, and processes through planning, financial acuity, creative thinking, and strong analytical skills. You will also partner with cross-functional teams in defining, landing, and executing our key strategic priorities.

What will I be doing?

• Drive core revenue operations processes – sales forecasting, headcount planning, and pipeline management, as well as reporting.
• Be a visible & trusted business lead to drive execution of various sales strategies and initiatives.
• Be the interface into the Revenue Strategy Planning, Analytics and Compensation team to facilitate the regional needs and requirements of the business.
• Coordinate the sales forecasting process across all regions and implement best practices to maximize revenue.
• Collaborate with heads of sales and marketing to develop demand generation campaigns.
• Manage the Deal Desk including deal structuring, discount approval, purchase order, and booking.
• Analyze and evaluate sales processes and metrics, identify gaps and develop mechanisms to provide operational support for new capabilities.
• Drive revenue results by closely tracking performance, evaluating pipeline, and supporting regional forecasts.
• Help drive annual capacity planning for the sales org; liaise with critical cross functional partners (eg sales planning, finance).
• Establish strong working relationships with various levels of sales leadership as well as key cross functional partners to ensure an aligned and effective overall GTM strategy.

What skills do I need?

• 10+ years of SalesOps experience working with/leading large & complex operational excellence initiatives, with demonstrated results
• Experience in fast growth SaaS environments and large, enterprise organizations with multiple business models and routes to market.
• 3+ years of people management experience.
• Demonstrated deep understanding of customer and partner experience, sales cycles and overall end-to-end business processes.
• Ability to work both collaboratively and autonomously
• Deeply rooted in data and ability to successfully guide teams of ops managers and analysts on querying and scoping (Salesforce), analysis and modeling (GSheet), summarizing (pivot tables, charts, slides, written explanation), and reporting (dashboards, repositories, Tableau).
• Experience with working with many sales related tools including SFDC, Tableau, CaptivateIQ, Clari, etc.
• Exceptionally strong communication skills. Ability to communicate the right level of information to executives and cross-functional teams at the right cadence.
• Experience working in high-growth, performance-focused environments.
• Ideally based in EST.

One of Figment’s core principles is “Making the Invisible Visible” - ensuring transparency and information sharing in all communication. Figment is committed to transparency regarding pay, benefits, and other compensation types for all internal roles as well as all roles being hired for.

Base Salary: The CAD base salary range for this position is CAD $190,000 - $215,000. The US base salary range for this position is USD $190,000 - $215,000. This range reflects base salary only, and does not include additional compensation or benefits. For candidates in other countries, the pay range will be disclosed upon your first interview with Figment (being a globally remote company, the list of salary ranges would simply be too long to note here!). The range displayed reflects the minimum and maximum range for a new hire across all Canada or the US. A candidate’s specific pay within the range will be determined by various factors including job-related skills, relevant education, and training.

Benefits: All employees of Figment receive the following competitive benefits. For candidates beyond Canada and the US, benefits will be outlined during your first interview with Figment.

• 100% remote-first environment, with co-working spaces in our employee “hubs” across the globe for those who enjoy a hybrid model
• 4 weeks of PTO that kick in day one, with an additional 1 week of flex days
• Extended company-paid health benefits that kick in day one
• Best in class parental leave and flexible arrangements
• A home office stipend to create a space that you enjoy working in
• Monthly Wifi reimbursement
• A yearly Learning & Development budget
• 401K (US) or RRSP match (Canada)
• Stock Options in the company
• Competitive bonus (based on company performance) that is distributed bi-annually - we believe that the company’s success should be shared with our employees often
  • For roles listed within the Sales Department, there is instead a competitive commissions structure which will be outlined during your first interview with Figment
• Annual onsite company gatherings and retreats to inspire team bonding, collaboration, and fun!
• A culture of honesty, professionalism and risk taking in a high-growth environment

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At Figment, we have a thorough hiring process to verify the identity of all job candidates. This includes checking documents, conducting in-person interviews, biometric authentication and completing background checks. Candidates must pass all these steps to be considered for a job with Figment. Anyone who provides false information or tries to skip these steps will be disqualified from the hiring process immediately.